Payment - Credit /Debit Card Sales
We accept payment by major credit/debit cards.
Please do not send your credit card details to us via e-mail, this is not secure.
Credit card details are processed by a secure encrypted third party processor (SECPay), guaranteeing security and convenience.
You must be the registered card holder to order any item from Simply Dazzling.
Goods are generally sent to the registered card holder's address. However, if the goods are to be sent elsewhere (e.g. your place of work) for security reasons we may send a copy of the order to the credit card holder's address prior to releasing goods. We may verify your name and address with your card issuer. Customers must provide a daytime telephone number. We do not add surcharges to credit or debit cards. Unfortunately we can not accept Electron cards. We reserve the right to decline orders as necessary due toedit card fraud.Dispatch
Although we will make every effort to ensure your products are delivered within the time stated, we take no responsibility for loss or damage incurred where delivery is time dependent. No compensation is payable to the customer for delayed receipt or inconvenience. Please allow up to 14 working days for 1st class post to be delivered. After this time it will be considered lost and can be re-ordered or refunded.Returns
Non-Faulty Goods -
You have the right to cancel your order and obtain a refund or replacement within 30 days from the date of order dispatch. Goods must be returned in an 'as new' condition, in original packaging. To arrange return please email us at [email protected]
for a returns number before sending the goods. Please send with your invoice/order number to enable us to process your return smoothly. We advise customers to acquire proof of posting from the post office or to send goods by recorded delivery (which has to be signed for) when returning goods. Where goods returned are not faulty, we will only be able to refund the cost of the individual item. A refund will usually be given within 3 days of date of cancellation/return- see Refunds below for full details.Faulty or Damaged Goods -
If the goods are faulty or different to the ones ordered you may also return the goods and will be entitled to a full refund or replacement goods. The following procedure must be adhered to: Please contact us in the first instance by telephone (01474 854317), or e-mail [email protected]
to request a return of goods. We will then issue you with a returns number and advise you of how to return the items to us. Where goods are damaged or faulty, the cost of returning the goods by the advised method only
will be reimbursed to the customer in addition to the cost of the individual item. Engraved Items -
When selecting to have an item engraved please ensure that you have typed your message correctly (including capital lettering and apostrophes) as once engraved, these items cannot be refunded, unless found to be faulty. Items purchased with engraved box plaques may also not be returned unless faulty.Personalised Items-
When selecting to have an item personalised please ensure that you have typed your message correctly as once personalised, items cannot be refunded, unless found to be faulty. Personalised are usually dispatched within 7 working days of ordering but timescales cannot be guaranteed and orders cannot be refunded due to delays or late arrival once personalised.Packaging Returned Goods -
The goods will need to be returned to us in suitable protective packaging, with a copy of the original receipt. All non-faulty goods MUST be returned in their original packaging and must arrive 'as new' without any damage to the product or product packaging and with all parts intact. Faulty goods should be returned in original, undamaged packaging where possible. Refunds -
In the case of a refund we will generally make payment within 3 working days of receipt of the return and in all events within 7days of cancellation. The cost of return of non-faulty goods is to be met by the customer. In the case of a replacement, this will also be carried out within 10 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund. Goods should not be returned unless we have given a returns authorisation number. Always contact us before returning goods. Please return all goods with the original invoice or your name and order number- this allows us to deal promptly with your returned items.Statutory Rights
None of the above terms and conditions affect your statutory rights as a consumer.Address for Returns;
Meteor Web Marketing,
Greenacres, Hollywood Lane, West Kingsdown, Kent, TN15 6JG.Contact Details
Email: [email protected]
Telephone: 01474 854317- 9am to 5pm Monday to Friday
All calls to the above telephone number are charged at the standard rate.Complaints
We endeavour to respond to all complaints within 5 working days.
Personal details are collected during the ordering process. Any information given during the ordering process are held by Simply Dazzling for purposes or processing your order only. These details will only be used for this and not be passed to any third parties. We may occasionally sent out mailings relating to our products. You will not receive any mailings from us unless you have authorised us to do so, by making a selection on the check box when entering your customer details within the order process. Diamond Kids do not hold or have access to your credit card details. Credit Card details are held by SECPay for billing purposes relating to your order only.
Simply Dazzling is a trading style of:
METEOR WEB MARKETING Ltd Registered in England & Wales, Company No 6426785
Registered Office: 31-33 Albion Place, Maidstone, Kent, ME14 5DY (do not use for returns or correspondence)
VAT No: 924 7731 10